Refund Policy

At, we strive to deliver exceptional assistance to our valued clientele. Nevertheless, we acknowledge that certain transactions may not proceed as anticipated, prompting a desire for financial reparation. We understand the complications involved in seeking refunds or returning items, which is why we have made our reimbursement policy transparent and easily comprehensible.

Your satisfaction with your acquisition is of utmost importance to us, and we hope to be your go-to choice for future necessities. Regrettably, due to potential contamination by external agents, we cannot issue refunds for medications that have already been dispatched. This policy safeguards all consumers, including yourself. In the event of order discrepancies, rest assured that we will exhaust every avenue to rectify the situation.

Late Deliveries

In the unlikely event that your package is lost or damaged during transit, we want you to know that we have got you covered. We will send you a replacement free of charge. Our commitment to customer satisfaction means that we will do whatever we can to make things right.

However, please note that reshipped items may take an additional 2-4 working days to reach you. This is because we have to go through the shipping process again to ensure that your package is properly secured and delivered to you safely. We appreciate your patience in such cases, and we assure you that we will do everything possible to make the delivery process as smooth as possible.

In the event that you have not received your package within 7 working days post-dispatch, we urge you to contact us immediately. Our dedicated team will investigate the cause of the delay and take appropriate action to ensure that your package is delivered to you as soon as possible.

Damaged Goods

Should any of your medication arrive in a compromised state, we urge you to contact us forthwith, so we can facilitate a swift resolution. Kindly provide your order number and a photograph of the damage to streamline the process. An image of the packaging will further assist us in determining the nature and extent of damage sustained during transport.

Depending on the severity of the damage, we may opt to replace the affected products at no expense to you. Your pleasure is our primary priority; if your products come damaged, please notify us, and we will go to any length to make things right.

Erroneous Items Received

If you believe you have received an erroneous item, please tell us right away. We will need your order number and a photo of the disputed products to expedite the resolution. With this information, we will quickly identify the source of the problem and devise a viable solution.

We appreciate your support, and your satisfaction is our first priority. Please do not hesitate to contact us if you have any queries or complaints about the quality of our services. Our knowledgeable customer service experts are available to you, ready to meet your requirements and surpass your expectations. Contact us via our live chat feature, email or telephone.